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Role Brief:
The Account Management Director is responsible for overseeing client relationships, leading the account management team, and ensuring the successful delivery of events that exceed client expectations. This role plays a strategic and commercial function, serving as the voice of the client internally while maximizing client satisfaction, retention, upselling opportunities, and overall revenue growth.

Strategic Planning:

Collaborate with CCO/CEO on strategic planning for client portfolio development.
Provide insights into industry trends and client behavior to shape service offerings.
Identify upselling opportunities and consultative solutions to expand client value and retention.

Client Relationship Management:

Build and maintain strong, long-term relationships with key clients across sectors.
Serve as the primary escalation point for major accounts, resolving issues proactively and diplomatically.
Translate client needs into clear creative and operational briefs, ensuring alignment with scope, budget, and timeline.
Act as a key liaison between clients and internal departments throughout the event lifecycle.
Ensure account team participation in internal debriefs and post-event evaluations.

Project Oversight & Delivery:

Ensure seamless handover from business development to account management.
Oversee briefing processes, timelines, and communication flow between account managers and internal departments (creative, production, ops).
Monitor project health: deadlines, budget control, deliverables, and client satisfaction.
Review all major client deliverables (presentations, concepts, budgets) before submission.
Own the documentation of key client deliverables, lessons learned, and best practices, ensuring continuous knowledge transfer and alignment with standardized processes.

Team Leadership & Performance Management:

Approve annual departmental budget including manpower plan and resource requirements to support strategic objectives.
Set clear departmental goals to lead team members and monitor their progress & development to support the achieving the department’s strategies and drive accountability.
Conduct a competency-based performance reviews for direct subordinates to assess skill levels,
identify development needs, and align individual performance with organizational goals.

Education:

Bachelor’s degree in Business, Marketing, Communications, or a related field (MBA is a plus).

Experience:

10+ years of experience in account management, preferably in events, advertising, or experiential marketing.
Proven leadership experience managing client-facing teams.

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Apply for Account Director at Elgouna Film Festival